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AlertLogic

ALERT LOGIC SELECTS ITINVOLVE TO EFFECTIVELY MANAGE CHANGE

IN RESPONSE TO RAPID CUSTOMER GROWTH

Security-as-a-Service provider turns to ITinvolve for efficient, scalable solution to achieve business outcomes beyond managed processes.

HOUSTON, TX, Dec. 17, 2012 – – ITinvolve, the leading innovator of social IT service management solutions, today announced that Alert Logic, the leading provider of Security-as-a-Service (SaaS) solutions for the cloud, has selected ITinvolve for Social Knowledge Management™ and ITinvolve for Change Management™   to harness the power of collective knowledge in support of rapid business growth. Founded in 2002, Alert Logic has grown year-over-year revenues at a rate of more than 50 percent, and required an IT knowledge and change management solution to help its rapidly growing employee base move from manual IT process oversight to a collaborative process that ensures changes are properly communicated and risks assessed.

The selection of ITinvolve strengthens Alert Logic’s ability to visualize the impact of planned changes, involve appropriate stakeholders, and make accurate decisions in support of rapid business growth objectives. Most appealing to Alert Logic Senior Vice President of Product Development and Chief Technology Officer, Dave Colesante, was ITinvolve’s ability to define changes in the context of social objects that interact with each other, allowing for a faster identification of upstream and downstream impacts.

“In a growing company that has added over a hundred new employees over the last two years, having a solution that proactively engages the right experts and self-documents activities makes it easier and faster to get everyone onboard with the process so we can make better-informed decisions,” Colesante said. “I’ve been using manual change management approaches and ITIL processes for twenty years and found ITinvolve’s approach to be fresh with an appealing SaaS model that helped us get up-and-running fast and cost effectively.”

Colesante also attributed his decision to select ITinvolve based on the quality of ITinvolve leadership and employees to deploy successfully and rapidly.

“The commitment and ability for the team to do what they say and say what they do is a sound foundation to grow the relationship,” he said. “As a SaaS provider, fast deployment is what we expect. We have a high standard for rapid customer deployment and we liked how ITinvolve met that same standard.”

For Alert Logic, automating the change management process was not about filling out the right paperwork for audit purposes, but rather focused on supporting business outcomes including the desire to grow and evolve as a company with a partner like ITinvolve.

“If you want to grow and ensure your processes and procedures are commensurate to your level of growth and the amount of change you’re making, then it makes sense to use a solution like ITinvolve,” Colesante said. “Our business is IT, and we are confident that ITinvolve has the right focus on quality and attention to detail to be a part of our growing success.”

About Alert Logic

Alert Logic, the leading provider of Security-as-a-Service solutions for the cloud, provides solutions to secure the application and infrastructure stack. By integrating advanced security tools with 24×7 Security Operations Center expertise customers can defend against security threats and address compliance mandates. By leveraging an “as-a-Service” delivery model, Alert Logic solutions include day-to-day management of security infrastructure, security experts translating complex data into actionable insight, and flexible deployment options to address customer security needs in any computing environment. Built from the ground up to address the unique challenges of public and private cloud environments, Alert Logic partners with over half of the largest cloud and hosting service providers to provide Security-as-a-Service solutions for business application deployments for over 1,900 enterprises. Alert Logic is based in Houston, Texas, and was founded in 2002. For more information, please visit http://www.alertlogic.com.

About ITinvolve

ITinvolve is the leading innovator of social IT service management solutions. ITinvolve helps IT professionals understand and manage complex IT environments, efficiently execute IT service management processes, capture and use knowledge to resolve incidents faster, find the root-cause of problems and substantially reduce risks associated with bad changes. ITinvolve lowers the total cost of delivering great IT service. Built on the secure and scalable Force.com platform, ITinvolve requires no hardware or software installation and is remarkably easy to use. Call 1-877-741-8944, visit www.itinvolve.com or follow on Twitter @ITinvolve

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Contact:
Jim Engineer
e-Rainmaker PR for ITinvolve
Mobile: 630.728.1387
jim.engineer@e-rainmaker.com

@jimengineer

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