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Why customers choose ITinvolve: Rainmaker finds immediate, innovative value to improve change management

One interesting new customer of ITinvolve is the SaaS-based solution provider called Rainmaker.  Like their name implies, this Atlanta based company offers a truly innovative service that helps rental apartments, hotels and resorts optimize their profitability through sophisticated, but easy to use, “revenue management” and pricing applications.

Ranked by Inc. magazine among America’s top 5,000 fastest growing privately held companies, Rainmaker’s customers include housing companies such as Avalon Bay Communities, Equity Residential, Gables Residential, Post Properties, Mid-America Apartment Communities and more.  Its Gaming/Hospitality clients include popular casinos and hotels such as Atlantis, The Palm Dubai, Caesars Entertainment, MGM Resorts International, Omni Hotels & Resorts, Wynn Las Vegas and many others.

When we first met Steve Cover, Vice President of Technology at Rainmaker, he was looking for a solution that could help make change management easier for his team of IT and service support staff. A close look at us convinced him he had found a like-minded innovator in ITinvolve.

“We were immediately drawn to ITinvolve because they could do so much more than just provide a change tracking system,” Cover told us. “ITinvolve gives us unprecedented visibility into what our systems and software look like so we can better understand the impact of changes before executing them and more effectively manage those changes to avoid risks to our business.”

He especially liked our emphasis on people, not just process and technology.  And that we can deliver a simple but effective way to capture all of the knowledge that’s in everyone’s heads, centralize that information and make it accessible for everyone to use in collaboration across the organization.

“I have not seen another IT management offering that brings it all together from the people and process perspective the way ITinvolve does,” he said. One of our recent downloadable white papers explains how ITinvolve rebalances the people part of the people/process/technology equation for service management – be sure to check it out if you haven’t seen it already.

When asked if there was anything surprising or unexpected about ITinvolve, Cover went on to say he was surprised at how fast Rainmaker was able to get up and running with the ITinvolve solution and start seeing results. “In just two days, we deployed the solution and modeled a relatively complex product and the infrastructure behind that product. ITinvolve is enabling us to better manage our internal infrastructure and that is benefiting our customers with improved service stability and performance already.”

If you are looking for that same kind of immediate and innovative value, I encourage you to give ITinvolve a no-risk try and visit our website resources section to download some of our use case scenarios.   And, finally, be sure to view one of our recent archived webinars to hear straight from another of our customers, Jalasoft, how ITinvolve works in their highly complex environment.

Matthew Selheimer,
Vice President Marketing

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