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A Breakthrough Innovation in IT Operations Management

Social. Collaborative. Visually Powerful and Easy to Use. That's People-Powered IT.

Simplify IT management through social collaboration with ITinvolve for Service Management™ and ITinvolve for Social Knowledge Management™.

Unlike any other service desk or IT management product, ITinvolve is built from the ground up to be social and collaborative. With powerful, easy to use visualization of key relationships and dependencies, you can harness the collective knowledge of your IT organization and collaborate virtually in the context of incidents, changes, problems, and IT resources. ITinvolve helps you make better decisions across a range of areas including disaster recovery, acquisition and divestiture planning, data center moves, etc.

force_logo Running in the cloud on the industry’s most proven SaaS platform, force.com, ITinvolve offers a complete social IT Service Management Suite or can complement your existing Service Desk and ITSM solutions.

ITinvolve for Service Management™

The industry’s first ITSM suite built for the social era. ITinvolve for Service Management gives you and your IT staff the right information delivered to you automatically at the right time, in the right place to respond to requests and resolve incidents, identify and fix recurring problems, and understand the impact of changes before they are made.

Unlike any other service desk or ITSM suite, ITinvolve empowers the people in IT, is remarkably easy-to-use and enables you to:

  • Make more informed assignments and decisions when handling incidents, requests, and changes
  • Automatically identify and involve all relevant IT and business stakeholders perspectives when planning changes in order to fully assess impacts and eliminate unintended consequences
  • Quickly triage incidents and leverage social collaboration to determine the most likely causes
  • Increase the consistency, efficiency, and accuracy of your change, incident, request, and problem management processes
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Complement IT Management

Turbo-charge your existing IT management software investments. ITinvolve for Social Knowledge Management easily complements Service Desks, ITSM suites, and other IT management tools to increase efficiency and help your teams make more informed decisions when handling incidents, requests, changes, or resolving recurring problems. ITinvolve enables you to:

  • Gather and federate data and information from many sources, including CMDBs, Wikis, Microsoft SharePoint sites, Visio diagrams, spreadsheets, best practice documents, and more
  • Leverage social collaboration to quickly crowd-source and peer review knowledge
  • Collaborate in-context on IT issues or changes with relevant stakeholders

ITinvolve for Social Knowledge Management™

Improve IT decision-making speed and accuracy. ITinvolve for Social Knowledge Management is an easy-to-use, visually powerful, cloud service that brings together the best of your machine-based and human knowledge to fully understand dependencies and relationships between physical and virtual devices, applications, policies, business services and people. ITinvolve enables you to:

  • Capture the collective knowledge of your IT teams to understand and visualize key relationships and dependencies across your IT environment
  • See meaningful, role-based visualizations of relationships and dependencies from your or other’s unique perspectives
  • Collaborate with relevant stakeholders in the context of specific objects in the IT environment
  • Measure results with dynamic reporting and trend analysis

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