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Understanding your Social IT Maturity could give you a big productivity boost

I think most of us realize that social communication and collaboration are part of our daily work lives involving our customers, employees, and other IT stakeholders. What you may not know is that the way you understand and use social IT can make a big difference in operational productivity.  Research from McKinsey & Company, for example, finds that social technologies have the potential to raise the productivity of high-skill knowledge workers by 20 to 25 percent.

How can you and your IT department take advantage of this social media potential?

At ITinvolve we’ve taken the lead in helping you answer this question and more by providing a framework for understanding the different levels of Social IT Maturity.  Here’s an illustration of what we are proposing.

Take a few minutes now and download our free white paper that explains the four levels of Social IT Maturity in more detail.

At Social IT Maturity Level 1, for example, organizations are in the Social Exploration stage where they are just learning how to get value from social collaboration.  Start by defining a plan to guide you in using social media properly.  Make sure your plan includes specific key performance measures that can be tied to financial or other tangible business benefits.

I’ll be giving you more detail about each of the three other Social IT Maturity levels in upcoming blogs. In the meantime, you can learn how to assess your own Social IT Maturity level by attending one of our free webinars in November and December co-sponsored by Pink Elephant.  You can register here!

Keep in mind that our ITinvolve for Service Management™ cloud service is the first ITSM solution built from the ground up to be social and collaborative.  That means you can get a head start in harnessing the power of the collective knowledge of your IT teams with these key advantages.

  • Easily capture, enhance, and deliver knowledge to those who need it using familiar social media concepts
  • Understand and visualize key relationships and dependencies across your IT environment
  • Collaborate virtually across teams and with stakeholders in the context of specific issues and tasks
  • Analyze the impacts of IT changes, incidents, and problems

Matthew Selheimer
Vice President of Marketing

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