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ITinvolve’s Summer ’13 Release is Here!

One of the best things about working for a company focused on innovation and challenging the status quo is getting to promote the innovation you are delivering. Today marks ITinvolve’s fifth major release in the last eighteen months (February 2012, May 2012, September 2012, February 2013, and now June 2013). We’ve introduced more ground-breaking new capabilities over that stretch than any other IT management software vendor that we’re aware of. That’s why Pink Elephant recognized us as a finalist for their 2012 Innovation of the Year Award and Gartner recently named us one of only 5 ‘Cool Vendors’ in IT Operations Management for 2013.

With the release of Summer ’13, we’ve delivered yet another ground-breaking set of capabilities for IT professionals to help them get work done smarter and faster. There are over 100 new capabilities and enhancements in the new release, here are just the highlights…

ITinvolve Knowledge Collaborator:

  • Easy, fast access to collective IT knowledge through tagging and advanced relationship-based search (both truly unique capabilities!)
  • Enriched management of object relationships to simplify IT complexity
  • Content ratings to designate knowledge most highly and least value (including the unique ability to rate policies)
  • At a glance ability to view knowledge published for end users versus only available to IT staff
  • Ability to push key settings to any object for centralized control and visibility
  • Automatic notifications and actions based on object changes
  • Activity Stream topics to align effort and drive cross-collaboration
  • Enhanced communication methods, including speech-to-text support for mobile and other device types, broadcast notifications and the ability to easily add followers
  • Expanded configurability and extensibility – all without coding and preserved upon migrating to the next release

ITinvolve Service Manager includes all of the above capabilities and enhancements plus:

  • A modern self-service portal and service catalog with:
    • A consumer-oriented look and feel and “shopping cart” request experience
    • Broadcast news support
    • Role-based publishing of service offerings and content
    • Embedded collaboration in the context of service offerings and help categories
  • Unparalleled Incident Management efficiency:
    • Automatically show incidents with the same symptom through tagging
    • Simple promotion of worknotes to knowledge
    • Execution of predefined responses upon incident closure
    • UI optimization for technician’s using mobile devices

Take a vacation from the ordinary this summer and explore how you can change the status quo in your IT organization with ITinvolve’s Summer ’13 release. Sign up for a free trial here: http://www.itinvolve.com/try-it-now/

Matt Selheimer
VP of Marketing

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