- Social Knowledge Management provides a single go-to source for accurate information of your IT environmentOnly ITinvolve gives you a single interface to access information about key knowledge, objects, relationships and dependencies across your IT environment. IT teams get a trustworthy, federated and flexible source of knowledgewell beyond the capabilities of traditional CMS’s, so you can resolve incidents fast, discover the root cause of problems completely and understand the impact of proposed changes. Unlike any available solution, ITinvolve was built from the ground-up as a single, fully integrated product that unifies understanding of the IT environment with modern social collaboration into the service desk.Watch the Video, or download the ITinvolve for Social Knowledge management Brochure
- Impact Analysis presents visually meaningful views of relationships and dependencies such that impacts and risks are immediately identifiedITinvolve automatically analyzes and presents critical informationto understand the impact of proposed changes as well as facilitate immediate prioritization and understanding of issues for incident responders to speed resolution. ITinvolve automatically notifies the right people from relevant teams when a change is proposed or an incident is reported so they can rapidly and effectively collaborate; all working from the same federated sources of key knowledge.Watch the Video
- Automatic Presentation of Knowledge so you never again have to waste time and money hunting for information that should be at your finger-tipsITinvolve empowers you to work smarter and faster by automatically presenting the critical knowledge you need to solve operational challengesthrough our unique Active Knowledge Delivery capability. Unlike any other solution on the market, Active Knowledge Delivery from ITinvolve automatically presents critical information and intelligent analysis to IT professionals through an online cloud service to help you make better and faster decisions when solving everyday operational challenges.Download the Active Knowledge Delivery Brochure
- In-Context Collaboration ensures that everyone involved shares relevant information- without unnecessary noise and distractionsITinvolve provides everyone in your IT organization with social collaboration tools that facilitate open, shared communicationswhen responding to an incident, identifying a problem’s root cause, or considering a change. Our collaboration function leverages familiar social media-style formats to ensure all the right people are effectively communicating in the context of an incident, problem, or change without extraneous noise. As a result, you’ll make collective decisions faster and easily capture important information discussed so lessons learned never have to be re-learned.Watch the Video
- Custom Collaboration Channels dramatically improves the efficiency and effectiveness of the change approval and other critical processesITinvolve builds in virtual channels whereby the right IT stakeholders are automatically included in collaborationswith the right information such that decisions can be made without lengthy meetings. ITinvolve saves significant time and effort by streamlining the CAB process enabling you to make it more exception based.Watch the Video
5 Reasons to Choose ITinvolve
Check out these unique advantages you can’t get from any other solution
Here are five outstanding reasons to check out new ITinvolve for Service Management. Each features key functionality that helps you meet the challenges you face every day in managing your complex IT environment faster and more effectively.
