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Application and service dependency mappings are valuable to planning IT changes, rolling out new application releases, and identifying potential root-causes to IT issues. They help you visually understand complex relationships between IT resources and identify potential upstream and downstream impacts so they can be avoided.

But in the real world, building and maintaining accurate application and service dependency mappings has been a big struggle.

In Our Experience
Most IT organizations have one or more CMDBs, one or more auto-discovery tools, plus a wide range of other data sources and offline files that IT professionals use to identify application and service dependencies

Sometimes this approach works, but most often it doesn’t because data is missing or the data that’s there isn’t trusted. So you fall back on emails, IMs, and conversations with peers to try to fill in the gaps and that slows things down and drains productivity for you and for them.

Some companies even create a team whose sole job is to collect this information and then interview senior staff to validate it. This results in reports and PDF documents that get emailed around, that are always out of date, and barely anyone uses.

Traditional dependency mappings lack important information such as the policies that govern your resources, best practice tribal knowledge like key settings that should not be modified, backup and recovery procedures, knowledge articles, and more.

Traditional CMDBs and Auto-Discovery Tools Don’t Work

Unlike traditional CMDBs or auto-discovery tools, ITinvolve:

  • Includes all of your critical dependency information (beyond simply configuration data)
  • Is accurate and trusted, because the information is continuously peer reviewed
  • Is complete, because the experts easily fill in missing information in real-time as part of their daily work (not some offline CMDB cleansing project by a team that isn’t trusted)
  • Provides rich visualization that can be tailored to the personalized views teams and individual IT professionals need

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“We need to better understand relationships and dependencies between physical assets, and also be able to track the policies and knowledge that relate to those physical assets. We selected ITinvolve because it was the only company we found that has a unique, cloud-based solution to help us better manage our IT assets.”

– Melissa Kraft,
Systems Security Manager

These common approaches and the substantial costs that go along with them simply don’t work. That’s why the mappings produced by these methods are usually ignored, or worse they are used, something breaks anyway, and it further reinforces the behavior not to use them.

Whether you’re an admin or an executive, you know having accurate application and service dependency mappings would help in a big way, but getting there seems unattainable.

We can help.

  1. Start with the data you already have (even if it’s not complete or entirely accurate)
  2. Bring that data together visually in one place (either importing or federating the details as necessary)
  3. Leverage modern social collaboration principles to follow and peer review existing knowledge
  4. Quickly fill in the gaps in your systems-based knowledge with what’s known and trusted by your teams
  5. Make it self-sustaining by tying your change process and auto-discovery tools into this new approach to continuously sync and validate your mappings

Unprecedented Understanding and Visibility

  • Change Impact Analysis – quickly assess upstream and downstream impacts, engaging the right experts to determine and reduce risks
  • Dependency Visualization – visualize dependencies and relationships from any perspective (application, middleware, server, storage, policies, and more)
Watch the How to Videos »


In 30 days…
You can have accurate and trusted application and service dependency mappings that define more than just parent-child and peer-to-peer infrastructure relationships but instead provide a truly global 100% visibility into all that is necessary to deliver your applications and services to the business with a fraction of the effort of traditional approaches.