| You Get | What it Does |
| A reliable, up to date and accurate go-to source of federated information that system admins will use every day during the normal course of work. | ITinvolve seamlessly and easily provides data about policies, people, key settings, and unstructured knowledge surrounding a particular IT object. Thus, all relevant data is accessible from one place. |
| An intuitive and common sense way to visualize your IT environment from multiple, customizable perspectives. | It’s easy to get buried in the “data” associated with CI information in traditional CMDBs. With ITinvolve, teams or individual users define custom views of the data relevant to them and filter out information that does not apply, transforming data to actionable information. Your team can readily see relevant relationships and quickly understand the potential dependencies from any angle – systems, applications, services, policies, people, physical or virtual devices, or functional areas. |
| Social collaboration tools which eliminate the noise inherent in other solutions | Provides social collaboration that filters conversations to specific items relevant to the user. Users subscribe to only the threads that they care about. Thus, social collaborations become an effective tool as opposed to a distraction. |
| Automatic capture of important knowledge for future reference by your team | Unlike other “social” applications, like Instant Messaging, conversations can be captured and promoted to knowledge to be saved and associated with the particular object being discussed. We have eliminated difficult to search knowledge bases by introducing a paradigm where critical information is maintained with the object it impacts. |
| A bridge that spans traditional functional siloes and information barriers | Utilizing robust access rules, stakeholders, users and interested parties all work within the same system seeing their customized views. Approvals, discussions, and notifications are all managed in a single environment across silos. |
| Reports that measure results, compare trends and demonstrate compliance from the perspective of any device, business service, application or policy. | Measures the efficiencies and effectiveness of your IT processes and identifies key trends around security, compliance, and availability. |
| Access via the Internet at any time, from any location | Convenient, secure online cloud service is available through any web-enabled browser device. |
| Immediate time to value by leveraging existing information from CMDBs, Visio diagrams, SharePoint or virtually any other data source to populate knowledge in ITinvolve | ITinvolve’s Data Loader makes it fast and convenient to import many types of information into ITinvolve on a continuous basis according to your requirements. So, we can use the information from your current CMDB or any other data source to drastically improve the value from your investments. |
Social Knowledge Management Use Case
See how you can fully understand your complex IT environment relationships and dependencies
Current Tools Fail to Help You Manage the Social Enterprise
By now it is becoming clear that current methods for managing the IT environment in the social enterprise, including CMDBs, CMSs and service desk tools, don’t provide sufficient understanding of your complex IT environment---and are often seen as not adding value by the administrators using them.
With the introduction of ITinvolve for Social Knowledge Management all that has changed. You now have an IT management tool, delivered as a cloud service, specifically designed for the social enterprise. ITinvolve empowers you to fully understand your complex IT environment, transparently collaborate to build collective knowledge, and effectively understand impacts and risks when making changes, resolving incidents and managing assets.
Unlike any other solution, ITinvolve significantly enhances your investment in your current CMDB or CMS while addressing its limitations, or, as a stand alone solution, providing the definitive knowledge source about your IT environment to help you dramatically improve service delivery.
Download the Use Case