| How We Help | How It Works | |
| 1. | ITinvolve provides a single place for trusted, up-to-date knowledge about your environment, best practices, lessons learned, policies and more | We import or federate your existing data and information (including CIs from your current CMDB) and combine this with a crowd sourcing and peer review approach to validate accuracy, fill in gaps, and correct out of date information. This validated and expanded knowledge can then be used to enrich and optimize your current CMDB to better enable the ITSM applications and processes that rely on it |
| 2. | ITinvolve provides unique, patent-pending Perspectives that enable your teams to view knowledge and CI information based on what they are responsible for or what is most important to them | Perspectives provide greater access to knowledge and CI information for staff to do their jobs more effectively and also automatically filter out what isn’t relevant to them. By placing objects into their Perspectives, your team is automatically brought into collaborations for scenarios related to the objects they care about |
| 3. | ITinvolve delivers knowledge to your teams in the context of their day-to-day work, which makes them more productive and helps them avoid having to hunt for necessary knowledge | Quickly access key settings, best practices, policy information, and other knowledge without having to hunt through multiple systems, send emails, call colleagues, use instant messaging, or call a meeting. Virtual Channels create virtual workspaces to increase collaboration, assign work, plan agenda items for meetings, and more |
| 4. | ITinvolve provides a highly visual and intuitive view of upstream and downstream impacts from planned changes and their impact on all affected knowledge | We provide a more complete view than traditional CMDB impact models based on the wealth and accuracy of the knowledge we capture. Perspectives identify all relevant stakeholders who should weigh in on a change. With ITinvolve, you will never miss a key stakeholder again and you will ensure all stakeholders are consulted before changes go to your CAB for formal approval |
| 5. | ITinvolve reduces the mean-time-to-restore-service (MTRS) by arming service desk personnel with more knowledge to solve issues on the first call, ensuring escalations are routed to the right team/resource the first time, and facilitating collaboration processes that help teams quickly crowd-source solutions to incidents and recurring problems | We do this through the wealth and accuracy of the knowledge in ITinvolve, including valuable information such as key settings, best practices and lessons learned that are often poorly documented, not well shared, and often lost when good employees leave. We manage scenarios associated with incidents and problems in your service desk so teams can investigate objects that are impacted, the relationships to other objects, and those responsible for managing them in order to route tickets to the right team or individual the first time. All collaboration in ITinvolve takes place in the context of the issue being worked and can be managed through Virtual Channels to accurately assign and monitor actions, plan team meetings, and more. With ITinvolve, teams can collaborate across organizational boundaries to crowd-source ideas to resolve incidents and problems without the noise of other collaboration approaches and also capture new knowledge for re-use in the future |
Complement IT Management
Enhance your existing service desk or IT management software investment with the power of social knowledge management and collaboration
You’ve spent significant time and effort investing in IT management software tools and approaches, yet you continue to struggle with knowledge scattered across your organization, insufficient visibility into your IT environment, and waste valuable time searching for answers and re-learning how to solve issues that your teams have already solved in the past.
You are open to taking a different and more modern approach, but aren't ready yet to part with your existing investments. The good news is that you can easily leverage the power of social knowledge management and collaboration by using ITinvolve’s SaaS-based solution in combination with your existing ITSM solution or service desk.
- Bring together human and machine knowledge to better understand complex IT environments
- Make more informed decisions when handling incidents, request, changes, and problems
- Collaborate in-context on incidents, requests, change, and problems
"In just two days, we deployed the solution and modeled a relatively complex product and the infrastructure behind that product. ITinvolve is enabling us to better manage our internal infrastructure and that is benefiting our customers with improved service stability and performance already."
Steve Cover
Vice President of Technology,
The Rainmaker Group
Vice President of Technology,
The Rainmaker Group
"We are building a social knowledge system that enables us to tell a story around all of our devices – at the end of the day, ITinvolve saves us money because we don’t spend time anymore calling around, sifting through e-mails and asking about a particular device to get what we need to solve an issue. ITinvolve is tremendously easy to use as it’s built using social media principles that our teams find very familiar."
Don Ringelestein, Director of Technology for West Aurora School District 129
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