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Cross-team Issue Resolution

Reduce time and effort to restore service
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You are under tremendous pressure to deliver always on, always performing services.

With today’s complex IT environments, multi-tiered application dependencies, rapid pace of change, and strict policies, issues are bound to occur. While collaborative change impact analysis can help you avoid many issues in the first place, ITinvolve can also help you resolve issues faster by reducing the time and effort to understand what has changed in the environment and collaborate to identify potential root causes.

We believe harnessing your systems and people knowledge, and combining it with visual analysis and collaboration is the key to resolving issues faster and enabling more effective and permanent resolutions to recurring issues. By empowering IT teams to understand a complex world where one person can no longer know it all, ITinvolve is the first to deliver on the promises made by so many other technologies that only focus on processes or automation.

Review Impact Factors
 
Proactive Knowledge Delivery
ensure teams have the latest knowledge,key settings, and dependency information at their fingertips
In-Context Collaboration
 
Collaborate In-Context
identify and engage the right experts virtually, capture resolutions for future use
Visual Analysis
 
Review Relevant Impact Factors
proactively provide IT staff with fragile settings and other critical impact information
Only ITinvolve brings together knowledge, analysis and collaboration in one solution to:

  • Easily leverage prior experience
  • Rapidly understand the most likely root causes
  • Identify and proactively engage the right experts
  • Capture resolutions and make them easily accessible for future use

With ITinvolve, your IT teams have the information they need at their fingertips to:

  • Resolve complex escalated issues faster
  • Avoid the same issues being escalated over and over
  • Eliminate all hands on deck firefighting
  • Delight business leaders and users with how quickly service is restored
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“We expect to achieve a reduction in IT outages and other issues that result from IT changes. We also expect to get back at least an hour per week per IT staff member by leveraging the intuitive visualization, analysis and collaboration capabilities of ITinvolve.”

Matt Estes,
Director of Strategic Initiatives