Cross-team Issue Resolution
With today’s complex IT environments, multi-tiered application dependencies, rapid pace of change, and strict policies, issues are bound to occur. While collaborative change impact analysis can help you avoid many issues in the first place, ITinvolve can also help you resolve issues faster by reducing the time and effort to understand what has changed in the environment and collaborate to identify potential root causes.
We believe harnessing your systems and people knowledge, and combining it with visual analysis and collaboration is the key to resolving issues faster and enabling more effective and permanent resolutions to recurring issues. By empowering IT teams to understand a complex world where one person can no longer know it all, ITinvolve is the first to deliver on the promises made by so many other technologies that only focus on processes or automation.
“We expect to achieve a reduction in IT outages and other issues that result from IT changes. We also expect to get back at least an hour per week per IT staff member by leveraging the intuitive visualization, analysis and collaboration capabilities of ITinvolve.”
Director of Strategic Initiatives