Change Management Use Case
Understand the impacts and risks of changes to make better decisions and avoid negative impacts
In conversations with IT leaders about change management, we hear the same story over and over again: “Every time we have an outage, it seems like it’s due to changes made somewhere in our environment. We are doing this to ourselves.”
Recent analyst findings confirm what you probably already know:
- 80% of unplanned downtime is caused by unforeseen impacts from changes made
- 80% of the time spent to resolve an incident (MTTR) is spent investigating the question “what changed” in the IT environment
Each team in IT has their own perspective on a change, and all too often a critical perspective is left out of change planning. Change approvers also struggle to confidently made decisions based on limited information and under pressure to implement changes needed to support business objectives. What’s more with high turnover of IT employees, important lessons are re-learned over and over again. The net result is poor decision-making, lost productivity, higher operational costs, and significant risk to the business.
ITinvolve delivers the industry’s first social and collaborative IT management solution that quickly and dramatically improves your ability to visualize your complex IT environment; capture, share and fill-in gaps of knowledge, and fully understand the impact of IT changes. With ITinvolve’s unique approach, you will substantially minimize the risk of downtime and unforeseen consequences while streamlining your change review and approval process.
Remarkably easy to use and quick to get up and running, ITinvolve for Service Management is a complete social IT Service Management Suite or can be used in combination with your existing Service Desk and ITSM solutions.
||What it Does
|Instant access to federated IT knowledge from across your enterprise
||When a change is being planned, the IT administrator is automatically provided reliable up-to-date detailed information about objects, policies, people, applications, business services, physical and virtual devices- and their relationships.
|Automatic notification and sharing of relevant information among your IT team members in the context of a change
||Automatically delivers to all appropriate IT team members knowledge about potential impacts of a proposed change in order to perform a team based risk assessment during change management cycles.
|Powerful visualization with role-based or personalized views of key relationships and dependencies when planning a change
||Provides the appropriate IT team members the ability to create and leverage individually relevant views or perspectives of the IT environment and change impact. Thus, the potential impact of a change can be seen from multiple angles, specifically relevant to the user.
|Unique assessment of upstream and downstream impacts of changes before implementation
||Automatically identifies and delivers traditional hierarchical dependencies as well as the stakeholders, business services, policies and many other dependencies and relationships that can potentially be impacted by a proposed change.
|Streamlined change review and approval process through Virtual CAB, with full knowledge capture
||Provides Change Advisory Board (CAB) members and stakeholders with a virtual CAB site, or vCAB. Comprehensive change information related to in-process changes are provided to team members virtually. Thus, time spent in traditional CAB meetings is substantially reduced, as the meeting becomes exception based.
|Granular reports that measure and analyze performance and trending in the organization
||Measures the efficiencies and effectiveness of your change management process and identifies areas of concern around changes affecting security, compliance, and availability at any level- people, application, business service, device, policy, etc.
|Instant online access anytime from anywhere
||Convenient, secure online cloud service is available through any web-enabled browser device
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