Keeping Up in an On-Demand World
January 2015
Business today moves at on-demand speed, and IT is expected to keep up. New applications,
new infrastructure, and new compliance requirements arrive faster than traditional tools
and processes were ever designed to handle. The organizations that succeed are the ones
that connect their people and their knowledge as quickly as their services change.
In this post we look at what an on-demand world means for IT operations, and how Cross-Team
Workspaces help teams stay current without slowing the business down.
Collaboration Built for IT
December 2014
Generic collaboration tools were not built for the way IT works. IT collaboration needs
context: the applications, infrastructure, policies, and people connected to the work at
hand. Our Cross-Team Workspaces bring Projects, Processes, Scenarios, and Environment
Analysis together around a shared, trusted view of your environment, so the right experts
are engaged automatically and decisions get made faster.
A Look Back and a Look Forward
December 2014
As the year closes, we reflect on what the IT community accomplished: DevOps moved from
buzzword to board-level priority, knowledge management got social, and collaboration became
a first-class requirement for IT tooling. Looking forward, we expect the pace of change to
accelerate — and the gap between siloed teams and collaborative ones to widen.
The Twelve Days of DevOps
December 2014
A lighter take on the season: twelve practices that make DevOps work, from breaking down
silos and capturing tribal knowledge to automating releases and analyzing change impact
before it hits production. Consider it our holiday checklist for a more agile new year.
DevOps with Purpose: ACT-ing with Greater Agility
November 2014
Agility is not speed for its own sake. In this installment of our DevOps with Purpose
series we introduce the ACT model — Awareness, Collaboration, Traceability —
and show how teams use it to deliver changes faster while keeping operational risk under
control.
DevOps with Purpose: It’s About Your Tools
October 2014
Tools don’t create a DevOps culture, but the wrong tools can certainly prevent one.
We look at how to evaluate your toolchain: does it connect teams or isolate them, does it
surface knowledge or bury it, and does it help you understand the impact of a change before
you make it?
DevOps with Purpose: It’s About Your Culture
September 2014
Culture is the hardest part of DevOps and the most important. Shared goals, shared
visibility, and shared accountability between development and operations don’t come
from a reorg — they come from working in the same context with the same trusted
information.
DevOps with Purpose: It’s About Your Applications
August 2014
Applications are where DevOps value becomes visible to the business. Understanding the
dependencies between your applications and the infrastructure they run on is the foundation
for faster releases, safer changes, and quicker incident resolution.
It’s Time to Evolve to ITSM 2.0
July 2014
Traditional ITSM optimized ticket routing; ITSM 2.0 optimizes outcomes. That means engaging
the right people automatically, capturing knowledge in context, and giving every stakeholder
a trusted view of the environment. We explore what the next generation of service management
looks like in practice.
Knowledge Is Power
June 2014
Your team’s knowledge is your most valuable IT asset — and in most organizations
it lives in people’s heads, scattered documents, and forgotten wikis. We discuss how
capturing knowledge where work happens, and peer-reviewing it like code, turns tribal
knowledge into an asset the whole organization can trust.